Privacy Policy

This policy explains how Mycoach Health Limited (“Mycoach Health”, “we”) handles personal data collected through this website, mycoach.health. We are committed to handling personal data in line with the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and applicable data-protection laws.

1. Scope of this policy

This policy covers personal data collected from visitors to this website — for example, when you submit our contact form. It does not cover clinical or patient data processed inside our platform products, which is governed by separate agreements (data-processing and clinical agreements) with the hospitals and institutions that deploy them.

2. What we collect

When you contact us, we collect the details you provide: your name, email address, organisation, the nature of your enquiry, and your message. We may also collect limited technical information (such as device and browser type, and aggregate, non-identifying usage statistics) to keep the site secure and working well.

3. How we use it

We use this information to respond to your enquiry, arrange demonstrations, manage partnerships, and improve the website. We do not sell your personal data, and we do not use it for unrelated marketing without your consent.

4. Sharing & service providers

We share personal data only with service providers who help us operate the website and respond to enquiries (for example, our form-delivery and email providers), and only as needed for those purposes. These providers are required to protect your data and use it only on our instructions.

5. Retention

We keep enquiry data only as long as needed to handle your request and our ongoing relationship, after which it is deleted or anonymised.

6. Your rights under the PDPO

You have the right to ask whether we hold personal data about you, to access and correct it, and to ask us to stop using it. To exercise these rights, contact us using the details below; we will respond within the time required by law.

7. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to safeguard the data we hold.

8. Cookies

This website uses only the cookies and local storage needed to remember your language preference and keep the site functioning. We will update this section if any analytics or third-party cookies are added.

9. Contact

For any privacy question or request, email privacy@mycoach.health. Mycoach Health Limited is incorporated in Hong Kong.